Service Support
?Professional Installation and Commissioning: Our experts ensure seamless installation and thorough system commissioning, guaranteeing optimal performance from the start.
?Comprehensive User Training: We offer in - depth training sessions, empowering your team with the knowledge and skills to operate and maintain the system efficiently.
?Dedicated After - Sales Service: Our responsive technical support team is available around the clock to address any maintenance needs, ensuring long - term, trouble - free operation of your HC1100A system.
FAQ
Q: What kind of technology is used in the battery? What is the life expectancy?
A: Lithium Iron Phosphate (LiFePO?) technology, cycle life ≥ 6000 times, 15-years design life, 90% capacity retention rate.
Q: Does the battery support off-grid power supply?
A: It supports off-grid power supply, with the optional black start function, and the optional switching device can make the switching time less than 20ms.
Q: Does the system support diesel generator linkage?
A: The energy storage system supports linkage with diesel generators, which can realize more reliable and flexible energy supply.
Q: What are the international certifications?
A: All products have passed CE, IEC62619, UL9540, UN38.3 certificates, which are in line with EU and North America market access standards.
Q: How to choose the cable specification?
A: First of all, determine the maximum working current of the energy storage system, which includes the charging and discharging currents of the battery packs as well as the currents of other equipment connected to the energy storage system. Based on the calculated load current, select a cable with sufficient current-carrying capacity. The current-carrying capacity of the cable is related to factors such as the material of the cable, the cross-sectional area of the core, the laying method and the ambient temperature. Determine the maximum permissible voltage drop according to the equipment requirements of the energy storage system and the electrical code. Consider environmental conditions, mechanical strength and installation requirements.
Q: What are the payment methods?
A: We support T/T and arrange production after 30% down payment. Other payment methods can be agreed upon separately.
